Refund and Return Policy for RubySora

Effective Date: March 7, 2025

At RubySora, we are committed to providing our customers with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we have established a clear and fair refund and return policy to ensure your satisfaction. Please read the following policy for detailed information on how we handle returns, exchanges, and refunds.

1. Return and Exchange Policy

• Eligibility for Returns and Exchanges:
  You may return or exchange most items within 30 days from the date of purchase, provided the product is unused, in its original packaging, and in the same condition as when you received it. This includes mobile phones, accessories, and any other products purchased from our store or website.

• Non-Returnable Items:
  Certain items are non-returnable for health and safety reasons, such as opened mobile accessories, earphones, or any other products that have been tampered with, opened, or used. Please check the product description on our website for more details on such exclusions.

• How to Return an Item:
  To return an item, please contact our customer service team by email at info@rubysora.xyz or call us at 078 4854 9123. Once we confirm the return, you will be provided with a return shipping address and instructions. Please note that the cost of return shipping is the responsibility of the customer unless the return is due to a fault on our part.

• Condition of Returned Products:
  Returned items must be in new, unused condition, with all original packaging, tags, and accessories. If the item shows signs of damage or use, we may refuse the return or charge a restocking fee.

2. Refund Policy

• Refund Process:
  Once we receive your returned item and confirm that it meets the conditions for return, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please note that it may take up to 10 business days for the refund to reflect in your account depending on your bank or payment provider.

• Partial Refunds:
  In some cases, we may issue a partial refund if the returned item is damaged or incomplete, or if it does not meet the return requirements. The partial refund will be based on the condition of the returned product.

• Refund for Faulty Products:
  If you receive a faulty or damaged product, please contact us immediately. We will arrange for the return and provide a full refund or offer an exchange at no additional cost to you.

3. Cancellations

• Order Cancellations:
  If you wish to cancel your order, please contact us as soon as possible. If the order has not been processed or shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to return the item as per the return policy.

4. Restocking Fee

In some cases, a restocking fee of up to 15% of the purchase price may apply to returned items that are no longer in resellable condition or if the return is outside the 30-day return window.

5. How to Contact Us

If you have any questions regarding our Refund and Return Policy or need assistance with a return, exchange, or refund, please contact us:

• Email: info@rubysora.xyz
• Phone: 078 4854 9123
• Address: 13 Merthyr Road, Burgh St Peter, United Kingdom

Thank you for shopping with RubySora. We are dedicated to providing you with the best products and customer service experience. If you are ever dissatisfied, we will do our best to resolve the issue to your satisfaction.