Sales Policy for RubySora

Effective Date: March 7, 2025

At RubySora, we are committed to offering high-quality mobile phones, accessories, and exceptional customer service. Our Sales Policy outlines the terms and conditions that apply to all purchases made through our website and store. By making a purchase with us, you agree to comply with these terms. Please take a moment to review our comprehensive sales policy.

1. Product Availability

  • Stock Availability:
    All products on our website are subject to availability. We strive to keep our website up-to-date with the most current inventory; however, we cannot guarantee the availability of all items at all times. If an item is out of stock or unavailable, we will notify you promptly and provide alternative options.

  • Pre-Orders:
    For certain products that are available for pre-order, we will clearly state the expected delivery dates on the product page. By purchasing a pre-order item, you acknowledge that delivery may take longer than usual.

2. Pricing

  • Price Changes:
    The prices listed on our website are final at the time of purchase. RubySora reserves the right to adjust prices due to market conditions, inventory changes, or promotional discounts. Any changes in price will not affect orders that have already been placed and paid for.

  • Promotions and Discounts:
    We offer special promotions and discounts periodically. These discounts may apply to specific products or categories. Any discount codes or promotions must be applied at checkout and cannot be combined with other offers unless explicitly stated.

3. Payment Methods

  • Accepted Payment Methods:
    We accept various payment methods, including major credit/debit cards, PayPal, and other secure online payment options. All transactions are processed securely to ensure the safety of your personal information.

  • Payment Security:
    We use secure encryption protocols (SSL) to ensure that all payment transactions on our website are fully encrypted and protected.

4. Order Processing and Shipping

  • Order Confirmation:
    Once your order is placed, you will receive an order confirmation via email. This email serves as a receipt and confirmation of your purchase. If you do not receive an order confirmation, please contact us to confirm the status of your order.

  • Shipping and Delivery:
    We offer various shipping options depending on your location. Shipping costs are calculated at checkout based on the delivery method and destination. Orders are typically processed within 1-3 business days, and you will receive an email with tracking information once your order has shipped.

  • Delivery Times:
    Delivery times vary depending on the shipping method chosen and your location. Typically, domestic orders are delivered within 5-7 business days. International orders may take longer, depending on the destination.

5. Order Cancellation

  • Cancellation Process:
    You can cancel your order before it is processed or shipped. If you wish to cancel, please contact us immediately. If the order has already been shipped, you will need to follow our return policy to return the item.

6. Returns and Exchanges

  • Return Policy:
    If you are not satisfied with your purchase, you can return it within 30 days of receiving the product. Please refer to our detailed Return and Refund Policy for full instructions on how to process returns or exchanges.

  • Condition for Returns:
    Returned items must be in their original, unused condition with all packaging intact. If the product has been damaged or used, we reserve the right to reject the return or issue a partial refund.

7. Warranty

  • Manufacturer’s Warranty:
    All products purchased from RubySora are covered by the manufacturer’s warranty. For more details on the warranty coverage, please refer to the product page or contact us for assistance.

8. Privacy and Data Protection

  • Customer Information:
    We value your privacy and protect your personal information in accordance with our Privacy Policy. Any data collected during the order process will only be used to process your order and provide a better shopping experience.

9. Customer Support

  • Customer Service:
    If you have any questions or concerns regarding your order, products, or any aspect of your shopping experience with us, please don’t hesitate to contact our customer service team. We are here to help and ensure you have the best experience possible.

10. Contact Us

If you have any questions or need assistance, please feel free to reach out to us:

  • Email: info@rubysora.xyz
  • Phone: 078 4854 9123
  • Address: 13 Merthyr Road, Burgh St Peter, United Kingdom

Thank you for shopping with RubySora. We are committed to offering the best products and services to our customers. We look forward to providing you with top-quality mobile phones and accessories!