Shipping Policy for RubySora

Effective Date: March 7, 2025

At RubySora, we aim to provide fast, reliable, and secure shipping for all of our products. This Shipping Policy outlines the shipping options, processes, and conditions that apply when you make a purchase from our website. Please take a moment to review the policy to ensure a smooth and satisfactory shopping experience.

1. Shipping Areas

We are pleased to offer shipping to both domestic and international customers. We ship to most locations within the United Kingdom, and we also provide international shipping to selected countries. Before completing your purchase, please verify that we ship to your location by checking the shipping options at checkout.

2. Processing Time

  • Order Processing:
    Once your order is placed, we aim to process it within 1-3 business days. Business days refer to Monday through Friday, excluding weekends and public holidays. Processing time includes order verification, inventory checks, packaging, and shipping preparation.

  • Shipping Time:
    Shipping time varies based on your selected shipping method and your delivery address. Domestic orders within the United Kingdom typically arrive within 5-7 business days after processing. International orders may take longer, depending on the destination and customs processing.

  • Order Confirmation:
    After placing an order, you will receive a confirmation email with the details of your purchase. Once your order has been shipped, you will receive another email with tracking information, allowing you to monitor the progress of your delivery.

3. Shipping Methods and Rates

We offer a variety of shipping methods to meet different needs and budgets. Shipping costs are calculated at checkout based on the delivery method and the destination address. The available shipping methods include:

  • Standard Shipping:
    For affordable delivery, our standard shipping option delivers within 5-7 business days for domestic orders within the UK. International shipping times vary depending on the destination.

  • Express Shipping:
    If you need your order sooner, we offer express shipping. This option ensures that your order arrives within 2-3 business days for domestic shipments and will be available at checkout for eligible addresses.

  • International Shipping:
    We provide international shipping to select countries. The shipping time for international orders ranges from 7-21 business days depending on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Note: All shipping times are estimates, and while we strive to meet these time frames, external factors such as weather, customs processing, or shipping carrier delays can affect delivery times.

4. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. The exact cost will be shown at checkout before you finalize your purchase. We offer free standard shipping for orders over a certain amount (check our promotions page for current offers).

  • For domestic orders, shipping costs typically range from £3.99 to £8.99 depending on the shipping method.
  • International shipping rates are calculated based on the destination country and the weight of your order.

5. Tracking Your Order

Once your order has been processed and shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your delivery. If you experience any issues or delays with tracking, please contact our customer service team for assistance.

6. Customs, Duties, and Taxes

For international orders, please note that the customer is responsible for any applicable customs duties, taxes, or import fees that may be imposed by the destination country. These charges are typically collected by the shipping carrier at the time of delivery, and RubySora is not responsible for any delays or additional fees due to customs clearance.

If you are unsure about customs regulations in your country, we recommend checking with your local customs office before placing an international order.

7. Address Accuracy

Please ensure that the shipping address provided at checkout is correct and complete. RubySora is not responsible for delays or misdeliveries caused by incorrect or incomplete address information. If you need to update your shipping address after placing an order, please contact us immediately, and we will make every effort to accommodate your request before the order is processed.

8. Shipping Issues and Delays

  • Undeliverable Packages:
    If a package is returned to us due to an incorrect or undeliverable address, we will contact you to resolve the issue. Reshipping costs may apply if the address was incorrect or incomplete.

  • Delayed Shipments:
    While we make every effort to ensure that your order arrives on time, sometimes factors outside our control (such as weather conditions, customs delays, or shipping carrier issues) can cause delays. If you experience a delay, please contact our customer service team, and we will do our best to assist you in tracking down your order.

  • Lost or Damaged Items:
    If your package is lost or damaged during transit, please contact us immediately. We will initiate an investigation with the shipping carrier and, if necessary, arrange for a replacement or refund according to our return policy.

9. Refunds and Returns

If you wish to return an item for any reason, please refer to our Return and Refund Policy. We accept returns for most products within 30 days of purchase. The customer is responsible for the cost of return shipping unless the return is due to a fault on our part, such as receiving a damaged or defective item.

10. Customer Service

If you have any questions or concerns about shipping or need assistance with your order, our customer service team is here to help. We are committed to providing a smooth and hassle-free shipping experience for all of our customers.

11. Contact Us

For any inquiries or issues regarding shipping, please don’t hesitate to contact us:

  • Email: info@rubysora.xyz
  • Phone: 078 4854 9123
  • Address: 13 Merthyr Road, Burgh St Peter, United Kingdom

Thank you for shopping with RubySora. We are dedicated to providing you with the best shopping experience and delivering your products quickly and safely to your door. Your satisfaction is our top priority.